So I have been having great difficulties getting direct X to install the correct files required for Final Fantasy XIV to run on my system. I have windows 10 home edition, version 1809, build 17763.292. Brand new PC, all drivers (graphics, audio, motherboard, windows) installed and up to date. I am also logged into Windows on my outlook account as administrator. Every time I run direct X end user runtime I run into the same error below in the log file.
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[02/09/19 08:52:04] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 6637, function: CMDXInstall::Install
Failed API:InstallAssembly()
Error:(0x80070005) - Access is denied.
Unable to install Microsoft.DirectX.Direct3DX.dll.
--------------------
[02/09/19 08:52:04] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 2165, function: ExecuteCab
MDXInstall::Install() failed.
--------------------
[02/09/19 08:52:04] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5776, function: DirectXUpdateInstallPlugIn
ExecuteCab() failed.
--------------------
[02/09/19 08:52:04] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 6637, function: CMDXInstall::Install
Failed API:InstallAssembly()
Error:(0x80070005) - Access is denied.
Unable to install Microsoft.DirectX.dll.
--------------------
[02/09/19 08:52:04] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5796, function: DirectXUpdateInstallPlugIn
MDXInstall::Install() failed.
--------------------
[02/09/19 08:52:04] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn
DirectXUpdateInstallPlugIn() failed.
--------------------
[02/09/19 08:52:04] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX
InstallPlugIn() failed.
I have tried running the web installer/offline installer in boot safe mode, compatibility mode for windows XP SP3 and as admin. I have tried checking for driver errors, faulty files (sfc scan etc) but that found no issues. I have tried deleting the direct x files and reinstalling using the directX end user runtimes (June 2010) but I have had no success. I have tried completely uninstalling norton internet security and disabling windows defense, again failed.
If anyone has any magical solutions please let me know, I have pretty much tried everything.
Thanks
Hello Mosfett80,
Below are some additional steps that may prove beneficial for the issue you are experiencing.
Please provide us more information.
a)Are you getting any error message while installing the game?
Firstly, I would suggest you to check if the game is compatible with windows 7. Here is a link to check compatibility.
Let’s try these steps and check whether it helps in fixing your issue.
Try installing the game in vista compatibility mode and verify if it works. To do so. please follow the steps below:
1. Right click on the program icon and select properties.
2. Now click on the compatibility tab.
3. Under compatibility mode check “Run this program in compatibility mode for”.
4. From the drop down menu, select Windows Vista.
Refer this link for more information:
In the lower right hand corner is the volume button but has a big x on it, when highlighted it says ' No Audio Output Device is installed' where did it go? Any idea's what's going on and how to fix it? The selected device has no output controls. When I shut off the computer and turn it back on the volume icon is back with an x on it. However when my son plays a game on the internet there is sound for thegame and the x on the volume goes away, but when I try to play music there's nothing and my computer freezes up.
Make older programs run in this version of Windows
If the issue persists, then please contact your manufacturer and check if they have any updates on this.
I hope this information helps. Please get back to us if you have any more questions about this issue.
Thank you,
Ffxiv Boot Error Version Check FailedAaronMicrosoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think
If you are unable to perform aversion update successfully after activating the game client, it’s possible you may be having transmission or connection issues. Please try these troubleshooting steps to see if they resolve the issue:
1) Restart communication equipment
Power off your communication equipment for 30 minutes to an hour.
Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.
2) Update firmware of communication equipment
Update your firmware, the program running your communication equipment.
If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.
*Consult with the help manual when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.
3) Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV.
4) Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included.
Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.
5) Close any running applications
Because other applications may interfere with your installation, close all other running apps before running the installation file. You can check msconfig to disable startup applications by doing the following:
1. If using Windows 7 or Windows 10, type 'msconfig' into the search bar.
2. The System Configuration application will launch. Select the 'General' tab. Under the 'Startup Selection' category, select 'Select startup options'.
3. Remove the check from the 'Load startup categories' box and press the 'Apply' button.
4. Upon clicking the 'OK' button, you will be prompted to restart your computer. Windows will restart with the minimum amount of applications running, so please try your download again.
6) Remove routers
Ffxiv Boot Error 11035
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.
*This may change your connection to a broadband connection. Please consult with your provider for connection settings.
7) Check router settings
Check the settings of security functions (such as SPI) for your router.
Also, forward the ports used for the game. The ports are listed below.
*For details, please consult with the manufacturer of your router.
▼TCP
54992~54994
55006~55007
55021~55040
FAQ Article: 67515
FAQ Category: [Product Specifications] / FAQ Sub-category: [Update / Patch] Comments are closed.
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